Overview
This data security and privacy statement applies to i4ware ChatGPT OpenAI with Dark Theme (“The App”) developed by i4ware Software (“i4ware”, “we”, “us”, “our”). The App is made available through the Atlassian Marketplace for Atlassian Server products running on clients IT systems. This Privacy Policy describes how i4ware collects, uses, stores, shares and protects your personal data associated with The App.
If you are using The App on behalf of a company, you acknowledge that you are binding your company to this Privacy Policy.
This Privacy Policy does not apply to third parties and their actions that i4ware does not own or control, including, but not limited to, any third-party websites, services and applications accessed through The App.
What Personal Data We Process and Why We Process It
To keep it simple, The App itself does not collect any kind of data from the user. However, i4ware collects information from you in the following situations:
When Licensing The App
If a customer licenses The App, Atlassian will provide us, in accordance with the Atlassian Privacy Policy, license details as well as the customer's name, business ID, billing address, and contact person details. If applicable, Atlassian will also provide the customer's technical support and financial officer's details, as well as the name and email address of the customers’ registered Atlassian contact and, if applicable, the reseller company. We do not receive, collect, or store any other account or credit card information from Atlassian you provide. i4ware uses this data for accounting and support verification purposes.
When Requesting Support
We will process personal data on your behalf if we provide you with support. We offer support through two different channels based on your choice: inquiries by e-mail to info@i4ware.fi and i4ware – Help Centre.
To provide you with support, we will collect:
· your name,
· mail adress,
· phone number,
· email address,
· IP address,
· country of residence, and
· other personal data you choose to share with us, in order to answer your questions or respond to your request, comment, or complaint.
If a support request is received via email, only i4ware has access to it. However, if the request is processed in the Help Center, the related information is stored in a cloud service managed by Atlassian, to which i4ware has limited access. i4ware is not responsible for Atlassian's data security but handles the information received through Atlassian in accordance with this policy.
The processing is necessary for the performance of a contract with you (GDPR art. 6 (1) b). The duration of processing depends on the nature of the support request.
When Deleting The App
If you choose to delete The App from your server, i4ware will inquire about the reasons for discontinuing its use. The personal data collected in response to this inquiry will be anonymized prior to collection, ensuring that it cannot be used to identify you. This kind of data may be used for statistical and research purposes in accordance with applicable law. It can also be used to analyze, develop, improve, manage and protect The App.
Based on your separate consent, i4ware may use personal data also for marketing and promotional purposes.
Legal Basis for Processing Personal Data
Depending on the circumstances, processing of personal data is necessary for the purposes of legitimate interests pursued by i4ware, or for the performance of a contract, or is based on your consent.
You have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. You may withdraw your consent by informing i4ware thereof to address info@i4ware.fi.
Disclaimer of Liability for Customer-Managed Servers
i4ware is not responsible for data security or data handling when the application is installed on the customer's own server. It is the customer's sole responsibility to ensure the security of their systems and the proper use of the application. i4ware is not liable for any security breaches, data loss, or other damages resulting from the management of the customer's systems or inadequate data security.
Data Security
i4ware implements appropriate technical and organizational measures and procedures in such a way that ensures the protection of your rights, and always in accordance with applicable data protection law, as well as to protect personal data against accidental or unlawful destruction, loss, alteration, disclosure, access and other unlawful forms of processing.
In case of a data security breach leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, your personal data, i4ware will inform you of the breach without undue delay, including a summary description of the potential impact and a recommendation on measures to mitigate the possible adverse effects of the breach.
Third-Party Services
ChatGPT
We use ChatGPT, a service provided by OpenAI, to facilitate certain functionalities within our application, such as generating responses in chat interactions. When you interact with these features, your messages and inputs are sent to OpenAI for processing.
Please note that OpenAI may use chat interactions to train and improve their models. By using our application, you acknowledge that our company is not liable for any data processing or potential privacy violations occurring through the use of OpenAI's ChatGPT service.
Our company is not responsible for the privacy practices of OpenAI's ChatGPT service or any potential privacy breaches resulting from its use. We recommend that you review OpenAI's privacy policy and terms to understand how they handle your data.
Pusher
We use Pusher to manage real-time communication and updates within the Service. Pusher may collect and process certain data as described in their privacy policy.
Please note that Pusher may collect and process certain data to provide their services. By using our application, you acknowledge that our company is not liable for any data processing or potential privacy violations occurring through the use of Pusher services.
Our company is not responsible for the privacy practices of Pusher Ltd.'s services or any potential privacy breaches resulting from their use. We recommend that you review Pusher Ltd.'s privacy policy and terms to understand how they handle your data.
Other Third-Party Services
In the future, The App may integrate with additional AI APIs, such as those provided by Canva and ElevenLabs. These integrations are intended to enhance our service offerings and provide you with a more comprehensive user experience.
We encourage you to review the privacy policies of these third-party services to understand how they handle your data. Please note that by using our application with these integrated services, you agree to their respective privacy policies and data handling practices.
Personal Data Retention
i4ware will retain Personal Data for as long as needed to provide the products to you. i4ware will also retain Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Transfers of Personal Data
i4ware processes and stores your personal data primarily within the European Union. However, personal data may be transferred, in compliance with applicable regulations, to the United States and/or other third countries that do not have similar laws providing specific protection for personal data or that have different legal rules on data protection. Should i4ware transfer your personal data to such third countries, personal data will be protected as described in this Privacy Policy and in accordance with the applicable law.
Data Subject Rights
Under the applicable data protection legislation, you have certain rights as a data subject. You have the right to request from i4ware access to and rectification or erasure of your personal data or restriction of processing or to object to processing as well as the right to data portability. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Furthermore, you have the right to lodge a complaint with a data protection supervisory authority.
You may request to exercise your rights by sending i4ware a message to address info@i4ware.fi.
Changes to the Privacy Policy
We may make material changes to this Policy. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of The App constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of The App.
Contact Us
If you have questions regarding this Policy or about the privacy practices of i4ware, please feel free to contact us at the “Contact Us” page on our website or by sending an email to info@i4ware.fi.